Garage Door FAQ | Questions And Answers Eastern Garage Doors

Frequently Asked Questions

Can you fit an automatic operator to my existing door?

Most existing garage doors can be converted to automatic. If you can contact us with the details of your door then we can advise you more accurately, or alternatively we can arrange a free site survey.

Can you match the finishes to my windows?

Yes we can, woodgrain effect windows and coloured window can be matched to a RAL colour.

How long does it take to get a new door fitted?

Most standard doors are on a 3 – 4 week turnaround, some doors can take 6 – 7 weeks and we aim to install within 1 week of the doors arriving. We hold a large selection of common doors in stock and we can normally cater for emergency situations where there is a security risk.

Do you guarantee what you do?

Yes, we guarantee what we do on installations for 5 years.

What guarantees come with your doors

Most of our doors have a 10 year warranty, most motor units have 5 years warranty, which is explained in each relevant brochure.

Service & Maintenance
Do you repair garage doors?

Yes, we can repair most types of garage door; most doors have a name on which helps us identify what make of door it is. If you know what is wrong with it we can help you. Please contact us, or email some pictures which will help.

Do you take away the old door?

We always take the old door out and away unless our customers say otherwise.

Do you repair roller doors?

Most roller doors can be repaired. Some have a name on, but the more information we have the easier it is to advise you when you contact us. We also offer an on-site diagnosis service.

Do you stock any spares?

Yes, we stock most common spares and most spares are available to be sent to you directly, or alternatively we can offer an on-site repair service.

If I buy an automatic door, will you come out if there is a problem?

Yes, if there is a problem, or if you have forgotten how to override the door in a power cut , give us a call – if we can’t help over the phone we will get out to you as soon as we can.

Do you do emergency repairs?

We can normally get out to you very quickly, mostly it is the same day, but if we are unable to reach you we can help by either assisting you over the phone or putting you in touch with somebody who can.

My new car is bigger that my previous one, how can I gain some more space?

This is a common problem nowadays, and we have quite a few options to help in this situation including more width, more length and more height, including altering brickwork, removing central pillars where there are 2 single sized doors and convert into one large door.

General Questions
How much is a basic garage door?

Although most doors look the same, there are quite a few different sizes. The best way is to contact us with your brick-to-brick measurements and give us some idea of the design, and colour, then we can give you an estimate.

Can I get extra remotes for my automatic door?

Yes, we hold current remotes in stock and most are available to order.

Do you do free quotes?

Yes, we carry out free site surveys followed by a free quotation for new doors.

What happens if there is a power cut? How do I get my door open?

All of our automatic doors have a manual override so that you can open the door if there is a power cut. If you have no second access to the garage we install an external lockable override. We can also supply a battery backup which will open the door even in a power cut.

Can we have any colour?

Almost! We can supply all doors to any RAL colour and some BS colours.

Do you match existing colours?

Yes, our surveyors carry RAL colour charts, and have standard colour samples.

Can anybody else open the automatic door if they have a remote control?

No, all remote controls are independently coded with a unique code, with modern technology they are further protected from cloning by rolling code or Bi-Secure technology.

What is the most secure garage door?

All doors nowadays have high security options and some doors have been LCP approved. As every requirement is different we would suggest that you contact us to discuss further.

Do you do matching side doors?

Yes, we offer matching side doors and front entrance doors – contact us for more details.

What time are you open?

Our normal opening hours are 7am to 5pm, Monday to Friday. However the phone will still be answered outside of these hours.

Do you do insurance work?

Yes, we do a lot of insurance work – we hold a large range of common doors in stock and can react very quickly.

What areas do you cover?

We cover all of the East of England and North London, however for trade or specialised work we can cover other areas, please contact us to find out more

Do you do bespoke doors?

Yes we can supply most types of doors in bespoke sizes, finishes and designs.

Are your fitters your own employed staff?

Yes, our installers are our own staff, and have many years’ experience.

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